Refund Policy

Last updated: October 5, 2026

1. Refund Eligibility

1.1 Time Frame

You have 30 days from the date of delivery to request a refund. Requests made after 30 days will not be eligible for refund.

1.2 Eligible Products

• All Ozonated Olive Oil Pills (single bottles and bundles)
• Products must be in original packaging
• Unopened products: 100% refund
• Opened products: 50% refund (one bottle maximum)

2. How to Request a Refund

Step 1: Contact Us

Email us at [email protected] with:

• Your order tracking ID
• Reason for refund request
• Photos of the product (if applicable)

Step 2: Return Authorization

We will provide you with:

• Return Merchandise Authorization (RMA) number
• Return shipping instructions
• Return address

Step 3: Ship the Product

• Pack the product securely in original packaging
• Include the RMA number on the package
• Ship to the provided return address
• Keep your tracking number for reference

3. Refund Processing

3.1 Processing Time

• Inspection: 2-3 business days after receipt
• Refund approval: Within 24 hours of inspection
• Payment processing: 5-10 business days to original payment method

3.2 Refund Amount

Condition	Refund Amount
Unopened, original packaging	100% of purchase price
Opened (first bottle only)	50% of purchase price
Damaged in shipping	100% + replacement option

4. Shipping Costs

4.1 Return Shipping

• Customer is responsible for return shipping costs
• We recommend using tracked shipping
• We are not responsible for lost return packages

4.2 Exceptions

We cover return shipping costs if:

• Product arrived damaged or defective
• Wrong product was sent
• Product quality issues verified by our team

5. Non-Refundable Items

• Products purchased from third-party sellers
• Products returned after 30 days
• Products not in original packaging
• Multiple opened bottles (only first bottle eligible for partial refund)

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange for the same item, email us at [email protected].

7. Cancellations

7.1 Before Shipping

Orders can be cancelled for full refund if not yet shipped. Contact us immediately at [email protected].

7.2 After Shipping

Once shipped, orders cannot be cancelled. Follow the standard return process.

8. Special Circumstances

8.1 Allergic Reactions

If you experience an allergic reaction, stop use immediately and consult a healthcare provider. Contact us for a full refund with medical documentation.

8.2 International Returns

International customers are responsible for:

• Return shipping costs
• Any customs fees or duties
• Proper customs documentation

9. Contact Information

For refund inquiries:

• Email: [email protected]
• Response Time: 24-48 hours
• Include: Order tracking ID in all communications

10. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our customer service manager
2. Provide additional documentation if available
3. Allow 3-5 business days for review
4. Final decisions will be communicated via email